CHPW works to make every member feel welcome and respected.
Community Health Plan of Washington embraces Culturally and Linguistically Appropriate Services (CLAS) standards. CLAS helps health care providers and plans ensure that everyone has equal access to care regardless of race, ethnicity, gender, or orientation. CLAS is all about respecting the whole person and responding to unique needs and preferences. Here's how CHPW works to meet the diverse cultural needs of our members.
We are committed to cultural understanding from top to bottom.
CHPW is proud to have diverse members. We are committed to meeting the needs of all members. One way we do this is training our employees on cultural awareness. Training helps us understand and respond to the cultural needs of our members. Another way we do this is by helping you get culturally appropriate care. Our Community Health Centers have alternative medicine options for you like naturopathy and acupuncture. Ask your doctor what services they can offer you.
We make it easy to get language assistance.
CHPW members speak over 58 different languages, including American Sign Language. We have interpreters that can help you for free. If you are vision impaired, we can send you letters in large print and have TTY services for no cost. If you need these services call our Customer Service at 1-800-440-1561 or TTY Relay: Dial 7-1-1. Click here for more information.
We listen to you.
We have members from all over Washington State. It is important to us that your voices are heard. CHPW has created Member Engagement Workgroups in the Bellingham (North), Vancouver (South), Seattle (West), and Yakima (East) areas. These workgroups give us feedback to help us do our jobs better. If you are interested in learning more about these groups and how you can attend one, please email Member_Workgroup@chpw.org.