The CHPW care management team is located in multiple states, including some states that are in the path of Hurricane Irma. This may affect our ability to respond to your requests. To optimize service for members, please submit pre-authorization requests through the CHPW provider portal

Due to the potential for slower than normal response times, we ask that providers seeking approval for emergent or urgent services err on the side of care provision rather than waiting for authorization. If authorization response times are impacted by Hurricane Irma, appropriate care will be authorized once normal business operations resume.