Our free Nurse Advice Line is available 24 hours a day, 7 days a week. If you need help deciding on the care you need, you can call 1-866-418-1002 (TTY: 1-866-418-1006) for assistance. In general, you can also use these appointment standards:

  • Preventive Care: Examples of preventive care are physical exams, annual women’s health care, and immunizations. Expect to see your doctor or other provider within 30 calendar days of making the appointment. 
  • Routine Care: Routine care is for medical problems that are not urgent or an emergency. Expect to see your doctor or other provider within 10 calendar days of making the appointment.
  • Urgent: Urgent care is for medical problems that need care right away, but are not an emergency. Expect to see your doctor or other provider within 48 hours.
  • Emergency: An emergency is when someone has a serious medical problem and needs care right away. Available 24 hours a day, 7 days a week at the nearest hospital. 

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