• Getting Care
    What is medical necessity or medically necessary care?
    Medical necessity is used to describe care that is reasonable, necessary, and/or appropriate, based on evidence-based clinical standards of care.
  • Getting Care
    I’ve moved. How do I change my address?
    Be sure to tell your local Community Services Office by calling 1-877-501-2233 and let them know you moved. Then call Community Health Plan of Washington so we can help you choose a new PCP if necessary. Call Customer Service at 1-800-440-1561 (TTY Relay: Dial 711), 8 a.m. to 5 p.m., Monday through Friday.
  • Getting Care
    What if I want a second opinion about my health care?
    You have the right to get a second opinion. Tell your primary doctor that's what you want. They will refer you to a different provider within the Community Health Plan of Washington network with similar credentials, or you can choose one from our provider list.
  • Getting Started
    I’m not a member yet. If I enroll, will I be able to keep seeing my doctor?
    We contract with more than 2,500 primary health care providers and more than 14,300 medical specialists. To find out if your current provider is affiliated with Community Health Plan of Washington, search our online directory. You can also call Customer Service at 1-800-440-1561 (TTY Relay: Dial 711), 8 a.m. to 5 p.m., Monday through Friday.
  • Getting Care
    How do I make an appointment?
    Find out who to call and what to say when you schedule an appointment to see your doctor or other provider.
  • Getting Care
    How do I know if I should see a doctor?
    Take the guesswork out of getting care and talk to the experts. Our free Nurse Advice Line is available 24 hours a day, 7 days a week.
  • Getting Started
    Health Insurance 101
    Health insurance doesn't have to be confusing. Get answers to some of the most common and most asked questions about health coverage right here.
  • Getting Started, Membership
    Will I get an ID card from Community Health Plan of Washington?
    Yes. As a member of Community Health Plan of Washington, you will be issued a member ID card.